FAQs

Where is the store based?

Adams, Massachusetts

Where are products made? 

All of my items are made by me in Adams Massachusetts and are made-to- order.

What shipping method does kgphotoprops use?

USPS First-Class Mail with tracking.

Shipping Internationally:

At the present time, I am only shipping to the US.

What Forms of Payment Do I Accept?

Most major credit/debit cards

PayPal 

Do you have a minimum order amount?

No.

Returns & exchanges: 

Because of the nature of these items, I don't accept RETURNS OR EXCHANGE.  

Cancellation:

Request a cancellation within: 3 days of purchase. 

What if I don't receive my order?                                                                                                                           
I am responsible for your purchase until it reaches the Post Office. Once it reaches the post office it is no longer under my control.

                                                                                                                               

I am not not responsible for orders getting lost in the mail and will not give refunds for orders lost. 

Rush Order:

I do offer a 1-3 day rush production add-on if you need your order to be shipped out sooner. Rush order is $10 per item.This $10 fee is an additional fee on top of the item you purchase and is not included in their sale price.

Rush Ordering Options available - click here >Home>Products>Order Upgrade Options

Note: Fast shipping does not speed up the processing of your order, it only speeds up the speed at which USPS handles your package.

Care Instructions:

For most of my items, please hand wash in cold water, roll in a towel to remove excess of water and lay flat to dry.

 

 

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