FAQs

Where is the store based?

Adams, Massachusetts

Where are products made? 

All of my items are made by me in Adams Massachusetts and are made to order.

Shipping Internationally:

At the present time, I am only shipping to the US.

What Forms of Payment Do I Accept?

Most major credit/debit cards

PayPal 

Do you have a minimum order amount?

No.

Returns & exchanges: 

Just contact me within: 24 hours of delivery of when your tracking number confirms delivery. 

Please note, all returns/exchanges are decided on a case by case basis, and are not guaranteed to be approved.

The following items can't be returned or exchanged unless they arrive damaged or defective, I can't accept returns for: Custom orders

Conditions of return: Buyers are responsible for return shipping costs. An exchange or return will not occur if the product does not arrive in the condition I sent it in; so please package it well.

Cancellation:

Request a cancellation within: 24 hours of purchase of when your tracking number confirms delivery. 

Shipping Refunds: I do not refund shipping UNLESS I have made a mistake.

Rush Order:

If you need a rush order please contact me to see if I am able to accommodate you. Rush Orders are available for a fee.

Rush Ordering Options available - click here >Home>Products>Order Upgrade Options

What if I don't receive my order?
If for some reason your order does not make it please contact me, I will attempt to locate it for you. If your package tracking shows that the package has been delivered I cannot file an insurance claim or issue a refund.

 

Care Instructions:

For most of my items, please hand wash in cold water, roll in a towel to remove excess of water and lay flat to dry.

Leaving a Review:

My shop philosophy is simple; offer quality, affordable prices accompanied by outstanding customer service, and this is what I want to offer you. Please leave me a review to help grow my business. 

 

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